When most people think of libraries, they think of books and computers and storytimes. At HCPL, we think of people: all the people it takes to select and order, catalog and process the books that go on the shelves; the people who service and maintain the computers and the network they run on, all the people who plan and organize and perform those storytimes; and, of course, we think of all the people who count on us to keep all those services, and many more, coming. Harris County Public Library is about all the materials and services you expect from your library, but first and foremost, HCPL is about people--the power of human connection and communication.
At HCPL We C.A.R.E. about our customers and strive to provide:
C - Comfortable and Clean Libraries
- Well maintained buildings and equipment
- Comfortable furniture
- Good lighting and signage
A - Attention to Your Needs
- Friendly staff
- Timely answers and referrals
- Respect for your privacy
- Suggestions are always welcome
R - Reliable Resources in a Variety of Formats
- Up-to-date collections
- The 24/7 HCPL eBranch website
- Technology-enhanced services
E - Exceptional Library Services
- Well trained and knowledgeable staff
- One-on-one circulation and information assistance
- Community-inspired programs and displays
I am Harris County Public Library’s Executive Director with oversight of 26 branch libraries in unincorporated Harris County. Prior to coming to HCPL in 2014, I was Chief of Branches for San Francisco Public Library, and an Administrative Manager and Children’s Librarian with Houston Public Library. I have attended the Brookings Institute for Public Leadership and the TLA Tall Texans Leadership Institute. I was recognized by the Urban Library Council (ULC) as an Operations Service Innovator and was awarded the ULC Joey Rogers Leadership Award in recognition of contributions as a public library leader. I currently serve as the Literacy Representative of the Executive Board for the Gulf Coast Workforce Solutions Board, as a member of the TexShare Advisory Board for the Texas State Library and Archive Commission, on the advisory board for The University of North Texas - Information School. I formerly served as a member of the Executive Board for the Houston Center for Literacy, and the Early Matters Houston Coalition. I am currently Treasurer for the Texas Library Association.
Division Director - Branch Administrative Services
In my role at HCPL, I provide guidance, motivation, direction, and leadership to the managers and staff of 25 branch libraries, as well as overseeing the maintenance and renovation of branch facilities. I have extensive experience in the development and implementation of library services, and in working with a diverse staff to create community-focused programs. I am passionate about public libraries and believe wholeheartedly in their mission to provide free and open access to a broad range of materials and services to people of all ages, backgrounds, and walks of life. I believe every customer is important, and have led the development of HCPL’s Red Carpet Roll Out!, an ongoing customer service training program for all HCPL staff. In my opinion, public libraries are unifying institutions for communities and should serve as advocates for the people. In my off time, I love spending time with my children, reading the classics, especially mysteries, and singing in choirs.
Division Director - Collections & Technical Services
I joined Harris County Public Library in 2016. I lead the team that works, primarily behind the scenes, to select, acquire, catalog, label, deliver, and support the circulation of all the materials you find on the shelves of your neighborhood branch library and online in our digital media collection. I am passionate about increasing return on investment for the taxpayers of Harris County and about providing excellent customer service for the library with continuous improvements to our processes and workflows. When I’m not at work, I like to read and listen to audiobooks. I particularly love science fiction and fantasy novels, especially those by my favorite author, Brandon Sanderson.
Division Director - Financial Services
I have worked at HCPL for over 11 years. In my current role, I am responsible for managing the overall library budget and lead the Financial Services team in managing procurement, accounting, accounts payable and asset management activities. I work closely with the leadership team to ensure careful planning of our fiscal year with the goal of maximizing Harris County funds to provide quality library programs and services that enrich the lives of Harris County residents. I am grateful to work in an organization that values its employees and takes pride in the work that it provides to our communities.
Division Director - Information Technology
Over my twenty-two years with Harris County Public Library, I have worked in a variety of positions. Starting in a temporary PC support role, I worked my way up from Field Technician to Systems Administrator, to Integrated Library System Administrator, to Web Team Leader and finally to my current position as Division Director for Information Technology (IT). IT in the library setting is different from most other cases. Not only do we provide IT service to all library staff, but to the public as well. We know that thousands of our patrons count on us as their chief portal to the information technology that we all need to thrive in the 21st century. We take that challenge seriously. HCPL IT continues to strive to provide the best, most up-to-date information technology and services for all Harris County residents.
Division Director - Programs, Partnerships & Outreach
I have been a librarian for over 25 years and have held a variety of positions. I now lead HCPL’s Programs, Partnerships, and Outreach team. Our role is to provide administrative support for HCPL’s education and enrichment programming both in our branch libraries and out in the community. We also handle marketing and communications for the HCPL system. The most rewarding aspect of my job is working with people to improve lives and strengthen communities. I am very proud of the work we do with our partners to provide a wide range of literacy initiatives to benefit the people of Harris County. I spend a lot of time thinking about great new things the library could do, but I also love dogs of all sorts, going to the theater and movies, and I am a voracious reader, particularly of fiction and memoirs. I am a book club regular and am happy to give recommendations (Just ask!).
Division Director - Research & Devolopment
I have been with HCPL since I relocated to Texas from West Virginia in 2017. In my role, I lead the small but mighty team behind the data analytics and charitable fundraising efforts for the Library. On the face of it, that may seem like an odd pairing, but both rely on data to tell a story. In our analytical work, we transform the many points of data that the Library collects into easy-to-understand visualizations. We create projections and reports that leaders can use to make informed, strategic decisions. On the development side, we create grant proposals and pursue funding to stretch the Library's budget and enable the amazing collections and programs residents have come to expect from HCPL. When I'm not researching grants or poring over datasets, I can be found either reading or spoiling my four rescue pets.
Our administrative staff is located at 5749 South Loop East Houston, TX 77033. If you'd like to reach our leadership team, please call 713-274-6600 or email firstname.lastname@example.org
Harris County Public Library provides information and resources to enrich lives and strengthen communities through innovative services within and beyond our walls.
Your pathway to knowledge.
Star Values: Our Pathway to Team Excellence
All employees are expected to role-model the behaviors of our Star Values.
We are committed to these core values:
Creativity and Innovation
Our interactions will be characterized by:
When we disagree, we will:
Be A Good Team Member
2018 In Review
1,706,396 library card holders
7,574,231 physical items borrowed
2,068,630 digital items borrowed
647,243 PC sessions in libraries
360,450 Mobile WiFi Sessions
3,426,600 people entered our libraries
11,522 meeting & study spaces booked PER MONTH
3,301 passport applications processed
316,857 people attended 14,484 inspirational & educational programs
12,374 people attended 3,236 technology training sessions
1,353 citizenship students
7,919 adult ESL students
249 adults received Basic education tutoring
445 adults & children participated in Book Buddies
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