Mission, Vision, & Values

Submitted by Grace Lillevig on Wed, 08/27/2008 - 2:40pm

Mission

Harris County Public Library provides  information and resources to enrich lives and strengthen communities through innovative services within and beyond our walls.

Vision

Your pathway to knowledge.

Values

At HCPL We C.A.R.E. About Our Customers

We strive to provide:

C - Comfortable and Clean Libraries

Including:

  • Well maintained buildings and equipment

  • Comfortable furniture

  • Good lighting and signage

A - Attention to Your Needs

Including:

  • Friendly staff

  • Timely answers and referrals

  • Respect for your privacy

  • Suggestions are always welcomed

R - Reliable Resources in a Variety of Formats

Including:

  • Up-to-date collections

  • The 24/7 HCPL eBranch website

  • Technology-enhanced services

E - Exceptional Library Services

Including:

  • Well trained and knowledgeable staff

  • One-on-one circulation and information assistance

  • Community-inspired programs and displays

Star Values: Our Pathway to Team Excellence

We are committed to these core values:

  • Creativity and Innovation
  • Open Communication
  • Integrity
  • Fun

Our interactions will be characterized by:

  • Mutual Respect
  • Enthusiasm
  • Open Mindedness
  • Flexibility

When we disagree, we will:

  • Actively Listen
  • Mediate/Facilitate
  • Be Non-confrontational