It’s amazing how patrons love the books and resources we have here at Northwest Branch. Just the other day a customer spoke with me at the Reference Desk. I was helping her locate some information she needed. In the process of this she shared how much she learned about business using our books and doing research on our computers. She mentioned, "I’ve come here every day and spent hours sitting at the table searching the different books on how to start a business, different types of businesses, getting capital and grants. From the information I’ve gained, I am more confident in what I am doing and how to proceed to have the business I want." The library is truly the place to get "in the know".