DUE TO FLOOD DAMAGE, KATHERINE TYRA - BEAR CREEK LIBRARY WILL BE CLOSED UNTIL FURTHER NOTICE.

Comments

I just realized after I

I just realized after I posted, that my books are being sent to a library I can't even get too, because its too far away. *sigh* Thanks that sucks cause no I have to talk to that other library and have everything sent to this other library thats closeish to me.

We are very sorry for the

We are very sorry for the inconvenience. Because four of our branches were heavily damaged in the floods we had to move all holds to other libraries. But as we said in the Harvey FAQ blog, if there is another open branch that is more convenient to you, you can change your pick up location in the preferences tab of My Account. However, it sounds as if your holds have already been sent to the assigned branch. In that case, after you have changed your pick up location, please call the branch where your holds are and ask that they be sent to your preferred branch.

Again, we apologize for any inconvenience. We have tried to come up with solutions to issues that have arisen from the closures in ways that work best for the largest number of customers. We ask that you please bear with us and we thank you for your patience and understanding.

 

I have stuff on hold at your

I have stuff on hold at your library and even thou you are closed I can't come pick the items up or anything. I had something on hold but I have no idea what it was anymore. If you are closed why are my holds going thru? Are they being put onto the shelf?

You are getting notifications

You are getting notifications that you have holds because we moved all holds from the four closed branches to four nearby branches.

Closed Location  New Pick-up Location
Baldwin Boettcher Branch Library Octavia Fields Branch Library
Barbara Bush Branch Library Northwest Branch Library
Katherine Tyra Branch Library Katy Branch Library
Kingwood Branch Library Atascocita Branch Library



 

 

 

 

We hope this answers your question and we apologize for any inconvenience. 

We have created a Frequently Asked Questions page for Harvey-related questions

 

I was devastated when I went

I was devastated when I went by last week to return borrowed books and discovered that you had been flooded, just like us... I will be returning them today at an alternate location and do hope to see you back in business very soon. All the best to you all. Best regards, B/~

We're sorry to hear that you,

We're sorry to hear that you, too, were flooded. We hope you and yours are safe and on your way to recovery. As far as the library goes, it will reopen. We cannot yet give a reliable estimate as to when it will happen,  but we are making incremental progress.

Thank you for your thoughts. Ours go out to you.

 

Where do I return books we

Where do I return books we currently have from the Bear Creek Branch? Thank yo

You can return your books to

You can return your books to any of the open HCPL branches. Here are the locations

Here is our Post-Harvey FAQ blog

So sorry to see that you

So sorry to see that you flooded. Hope you are back up again very soon.

Thank you! We are working on

Thank you! We are working on it!