Project Mill-E presents Ask the eBook eXperts

Have you ever gotten so frustrated you wanted to throw your Kindle at the wall? Is your Nook just a high tech paperweight? Have you ever wondered why you have to place a hold on the eBook of JoJo Moyes’ or James Patterson’s latest bestseller?

As part of Project Mill-E, Harris County Public Library’s initiative to circulate one million eBooks in 2016, our eBook eXperts will answer all your digital media questions no matter how big or how small. Whether you have never checked out an eBook in your life, or are a longtime eReader, ask our experts about anything from tech support to collection development.

Use the comments section below, or ask us on Facebook and Twitter using hashtag: #ProjectMillE

Comments

When searching the catalog,

When searching the catalog, is there a way to jump to a certain page? I hate having to arrow through 50 pages to resume looking where I left off. With over 1400 pages, I can't arrow through to even the middle. How can I jump around?

Unfortunately there is not an

Unfortunately there is not an easy way to do this, but it can be done.  I will post the steps below.  Please note that the website address I am going to provide is not static.  This means that the website address will constantly change.  It is the process that is important as the below steps should continue to work.

1. Go to our Overdrive page.


2. Click on the new eBook link on the main page.  (This works for eAudio, Mystery, Romance etc.  I use “new eBooks” only as an example.)


3. You will be on page one of the new eBook area.  Select the green arrow to go to page two.


4. At the top of the screen is the address bar (the URL of the website).  After I have clicked to go to page two my website’s URL address looks like this.

http://hcpl.lib.overdrive.com/8C59ED16-25E8-44E8-9B1E-B28A0971A2F1/10/50/en/SearchResults.htm?SearchID=53036364s&SortBy=colldate&SortOrder=desc&Page=2

5. If you notice at the very end of the above website address it ends with “Page=2.”


6. If you click after the “2” so that the curser is blinking in the address bar (the address should not be highlighted) and delete just the “2” and put “50” it will take you to page 50.


I have asked for a “go to page” feature in the past and will do so again.  Hopefully you will find the above a viable workaround. 

Thanks!
 

THANK YOU! You made my day!

THANK YOU! You made my day!

How can I clear items from my

How can I clear items from my wish list without checking them out?

You can clear items from your

You can clear items from your wish list using either a computer or the Overdrive app.  The process is the same either way.  I will explain how to do so from within the app.  If using a computer you will start from #3.

1.  Open the app and press the three horizontal lines (menu icon) in the upper left. 
2. Select “Harris County Public Library” under “My Libraries.”
3. You are now viewing our eBook/eAudio homepage.
4. Select the “account” icon towards the upper right.  It looks like a person’s head and shoulders.
5. Sign in with your library card number if asked.
6. You are now in your checkouts.  On the right there is an option called “lists.” Select this.
7. Select “Wish List” on the right.
8. Press the book jacket of the title you want to remove.  In the bottom left of the book jacket area (under sample) you will see a red bookmark icon.  If you select the red bookmark icon you can remove the title from your wish list.


Thanks for the question!

I am trying to read Whose

I am trying to read Whose Body? on my HP Windows 10 computer. I installed Overdrive but when I try to check on the book's button, I get an error message: "The pdf format is not supported for title Whose Body?" Help?

I apologize that you’re

I apologize that you’re having trouble with this title.  I assume that you have the Overdrive app on the Windows 10 computer.  PDFs are unfortunately not compatible with the Overdrive app. 

We have two eBook editions of this title.  One has a white cover that is only in the PDF format and one that has the first three titles in the series that has a purple cover and features the three book jackets.  I would recommend checking out the other edition as it is available in the ePub format which works in the Overdrive app. 

You can do a search for “Lord Peter Wimsey Mysteries, Volumes One through Three” and it should come up.  I have weeded the other edition that was only available in the PDF format so this does not happen to others in the future. 

If this advice does not help please let me know and I will look into it further.

Thanks!
 

How can I sync my audiobooks

How can I sync my audiobooks between devices on Overdrive? I tried to look it up in help, but all it says is to log in to Overdrive on both devices. I usually just log in with my library card (which didn't sync) the audiobook. It seems like I need to log in with an Overdrive user name and password. Thanks!

Good question!  You do need

Good question!  You do need to be signed in the same way across devices in order for your progress to sync, but it doesn’t necessarily have to be with an Ovedrive user name and password.  Touch the three horizontal bars on the upper left of the app to open up the menu.  If you go into “Account” on the Overdrive app it should show you whether or not you’re signed in.  If you are signed in, you can go to “Manage Account” to see how you’re signed in on that device, or you can sign out and sign back in with your library card number to make sure you’re consistent across devices. 

If you’re not signed in, you can create an Overdrive account, or sign in with either your library card or Facebook account.  As long as you’re signed in the same way on each device your progress should sync.  Signing into your account when you’re checking out and downloading titles won’t actually sign you into your account on the app, even if you’re doing all your searching for titles, checking out and downloading within the web browser that’s built into the app. 

You might also want to check your settings in the Overdrive app to make sure that Automatic Syncing is turned on.  It sounds like you may have already found this article in Overdive Help, but just in case you haven’t, click here for very detailed instructions on syncing across devices in Overdrive.

Hi! Can Overdrive

Hi! Can Overdrive eAudiobooks be downloaded and listened to while offline? Thank you.

They certainly can!  If you

They certainly can!  If you are using a portable device like an Android or Apple phone or tablet you will want to download the Overdrive app (free from the app store).  If you are using a computer you will want to download the Overdrive Media Console. 

You will then want to select the MP3 format for the eAudio you want to download.  Selecting “Overdrive Listen” will stream it in the browser.  If you are in the app when you are checking out and downloading the title should download straight to the app.  If you are on a computer selecting download should open the Overdrive Media Console for you when it downloads.  Once the title is downloaded you do not need an internet connection.

Thanks for the question!
 

Sometimes when I have books

Sometimes when I have books on hold, after waiting my turn, then several of my titles may all become available at once.. Is there a way to defer a title to the next person but keep my place next in line?

I am happy to report that you

I am happy to report that you CAN suspend your eBook or eAudio hold as long as the title is not yet checked out to you.  Go to our Overdrive site (using the Overdrive app or a computer’s web browser) and select “account”.  It may ask you to sign in with your library card at this point.

On the right hand side you will see the area to take you to your holds.  Each title on your holds list will have a green button that says “options.”  If you select this one of the options will be “suspend hold.”  You can then chose to suspend the hold for 7, 14, 21, 28, 60 or 90 days.  You can suspend each title for a different amount of days if you want.  Just remember you can only do this before the title is checked out to you.  The time to do this would be when you have many that are next in line or very close to the front of the holds list.

If you want to later cancel the hold suspension you can go back into the “options” and select “suspend hold” again.  There will be an option to cancel the suspension now.   Suspending and canceling the suspension will keep your place in line. 

We’re getting great questions!

Can the book be deferred

Can the book be deferred before you check it out? After you get the email and you have 3 others that come available on the same day and auto check out is not checked? Can one of these titles be deferred?

I am happy to report that you

I am happy to report that you CAN suspend your eBook or eAudio hold as long as the title is not yet checked out to you.  Go to our Overdrive site (using the Overdrive app or a computer’s web browser) and select “account”.  It may ask you to sign in with your library card at this point.

On the right hand side you will see the area to take you to your holds.  Each title on your holds list will have a green button that says “options.”  If you select this one of the options will be “suspend hold.”  You can then chose to suspend the hold for 7, 14, 21, 28, 60 or 90 days.  You can suspend each title for a different amount of days if you want.  Just remember you can only do this before the title is checked out to you.  The time to do this would be when you have many that are next in line or very close to the front of the holds list.

If you want to later cancel the hold suspension you can go back into the “options” and select “suspend hold” again.  There will be an option to cancel the suspension now.   Suspending and canceling the suspension will keep your place in line.

We’re getting great questions!

I'm having a hard time with

I'm having a hard time with audio vs read along. Is there an easy way to locate the version that is narrated *AND* displays the pages of the book?

I assume you are referring to

I assume you are referring to the Juvenile fiction titles that highlight the words on the page as the narrator reads along.  If so, Overdrive has yet to make it easy to find these titles so we have a dedicated list to help put them all together.  I updated it this morning to include the titles we added since we last updated the list. 

You can access the full read-along list here.


If you were wanting something else, please let me know.  I'm glad that these are popular!

Thanks for the question!
 

Just a comment: I am

Just a comment: I am concerned that it's past the middle of July and the Project Mill-E, Harris County Public Library’s initiative to circulate one million eBooks in 2016 seems to be dragging as I believe it's a little over 60%(?) - or that's the last figure I saw not long ago. COME ON FOLKS - CHECK THOSE BOOKS OUT PLEASE SO WE MAY REACH OUR GOAL AND HELP THE LIBRARY AS WELL AS OURSELVES....

We are thrilled that you are

We are thrilled that you are as passionate about our digital titles as we are!  This project is something I have been wanting to do for quite a while now.  The ultimate goal of the project (other than bragging rights) is to get more awareness of our eBooks and eAudios so we can enrich the collection with a deeper back catalog of titles as well as to make it more diverse.  The more successful the project is the better I can show how important it is to reach this goal. 

As far as your concerns for the goal of reaching 1 million, I can say that we are doing VERY well in reaching that goal.  While we are a little ahead of the curve at this point, we have a long ways to go and every title checked out through our Overdrive site helps meet that goal.   

In July we were able to order more titles than we usually can in a single month.  We were able to purchase additional copies of titles with long hold lists and add a large amount of older titles across multiple genres and formats.  This was done without sacrificing our print collection.

July isn’t the only month we were able to order a lot of older titles or titles that are not high demand that we always wanted to provide to you.  Have you found a new title or author that you liked that you might not have otherwise discovered?  Have you enjoyed the featured titles that we have at the top of our Overdrive site?   I would love to hear these stories.

Why are some of the books in

Why are some of the books in a series missing? I started reading a random book only to discover it was book 2 of 4 and the only one of the 4 carried in ebooks. Also, when there is a series why are they not listed in order? Having to click each one to find out what order to read them in is off putting in the larger series.

Great question! There are two

Great question! There are two main reasons when titles in a series are missing.  First, publishers provide all the information for a title when it is uploaded to our site.  This affects the series, series number, genre, age range etc.  Many times the publisher will incorrectly list what the series is or fail to even place the series on the title.  If a title was purchased but was missing all series information, we may not have known it was in a series.  Unfortunately there is not a good way for us to find the missing titles in a series.  We do try to fix the titles with missing series information or that have the wrong volume number.  We also go back and add titles in a series that we are missing whenever possible.

The second reason would be the different licensing terms of the publishers.  I will use Penguin as an example.  Years ago, Penguin eBooks worked like a physical book.  If we buy 10 copies of the eBook, we could circulate 10 copies.  We would not lose the licensing rights to the titles.  They later changed the terms to a one year license. If we purchase 10 copies, in 12 months we had to choose whether we wanted to repurchase the title—meaning we had to invest funds to repurchase the same titles each year. We had to decide if the cost to repurchase the series was justified on a yearly basis.  This caused us to have many titles in the early half of the series in our collection (purchased under the original license) but not have the titles in the latter half of the series (released under the yearly license).  When titles are licensed on a yearly basis we are forced to pass over many titles we want to purchase because we just cannot sustain repurchasing them on a yearly basis. Hence the gaps.  Penguin is back to the original license type but the titles are more expensive now. 

We are actively trying to go back and pick up the Penguin series titles we passed over now that they are no longer a yearly license.  If you see any missing, please use the Online Title Suggestion form and let us know about it as we might not be aware that we are missing the titles.  There are still many publishers using one year licenses, so it is an ongoing problem.

Thanks for the question!

I use the Overdrive App to

I use the Overdrive App to check out digital publications - mostly audiobooks. Why is the search function so spotty? I listened to the first Birthright book by Gabrielle Zevin. Then, clicked the series link and it shows the 3rd book is available on audio, but not the 2nd. I did a fresh search simply by author's last name. And none of this series shows up. None of the advanced filters are checked.

The second book in the series

The second book in the series is not in our collection in eAudio, which is why that particular title did not show up.  I am forwarding this information to the Young Adult eAudio selector in the hopes that we can add it in the future.  I was not able to duplicate your results when doing an author search.  It displayed for me. Sometimes adding a space before or after the search term will throw off the results.  Autocorrect can also change the name you meant to type in to a different name altogether.  These are two possibilities that may occur.

For other titles in a series, sometimes the publisher does not correctly add the series under the title so if you click on the series link for a title that correctly has it, any title that does not have the series listed will not display even if we have it in our collection.  We try to have these fixed when we find them but some do get by us.  If you see any in the collection missing the series, we would be grateful if you let us know about them so we can get those fixed as well.  The best way to do this at the moment is to use the suggest a title form and let us know of the error.

Great Question!

I have a question. Is it

I have a question. Is it possible to return eBooks before they are due?

We are happy to say that it

We are happy to say that it IS possible to return both eBooks and eAudio early! But the process is a little different depending on whether you are using Kindle, Overdrive ePub, Hoopla and Oneclick.  Never fear! We created a PDF with images to show exactly how to return your digital titles and explain each way you can return them.

How to return digital media early


Thanks for the question!  

Are ebooks automatically

Are ebooks automatically returned on the due date? I just finished my first kindle ebook from the library and,cannot figure out how to return it. Also, l can't access the above info on how to return digital media early. Thanks.

eBooks and eAudio are

eBooks and eAudio are automatically returned on their due date, but they do not delete from your device or history.  They just stop working.  You would need to manually delete them.  A few days before the Kindle eBooks expire you should get an email from Amazon saying the loan is expiring soon. 

Below are the instructions on how to return Kindle titles early. 

Thanks!

Returning Kindle eBooks
1. Using your internet browser, log into your Amazon Account.
2. On a computer, hover your mouse over the “Hello… Your Account” button to the right of the search box. Next select “Manage Your Content and Devices.”

If you are using a portable device you will need to press the “Hello… Your Account” button and select “Manage Your content and Devices.”  If you scroll up it is listed under the “Digital Content” area of the Your Account options.

3. On the next screen you will see a list of the Kindle titles you own and have borrowed. To the left of the title you want to return you will see a box with three dots in it.  Select this and a box will pop up.
4. Select the option to “Return this book.”

This is a great idea!

This is a great idea!

Thanks!

Thanks!