UPDATE: Most HCPL Branches Resume Normal Business Hours & Programming, Monday, Sept. 11.

Comments

hello~ I have some "books on

hello~ I have some "books on hold" being sent to Northwest. They still say "pending." Do you have a timeframe of when those holds will be available for pick up? Thanks :)

Hello, I am unable to provide

Hello,

I am unable to provide that information without knowing your account details and we want to keep those secure. Your best bet is to call the library during operating hours. Have your library card number and PIN handy and branch staff will be happy to assist.

Northwest Branch Library's phone is 832-927-5460. It is open 10am - 6pm.

Have a great day!

I have 4 books checked out,

I have 4 books checked out, the dates have been extended to the 15th. However, I'm concerned that the Bear Creek Branch will not be open by that time? I am unable to travel to any other branches, so what should I do? Can the books be extended to the time when the branch reopens?

I am so sorry. I'm not sure

I am so sorry. I'm not sure how or why I confused Kingwood with Bear Creek. Like Kingwood, Bear Creek will be closed until further notice. Again, we would suggest that you call one of our branches, so that you can discuss the specifics of your situation. We are always willing to accommodate customers with special circumstances.

Again, apologies for my previous confusing answer

Kingwood Branch Library is

Kingwood Branch Library is closed indefinitely. The nearest branch is Atascocita Branch Library and we would ask that if, at all possible, that you return your materials there. Alternatively, you may also mail them to any HCPL branch. 

I would suggest that you call one of our branches, so that you can discuss the specifics of your situation. We are always willing to accommodate customers with special circumstances.

Here is a list of all our locations and phone numbers

Thank you for your question.

In my email to you, I

In my email to you, I indicated that I go to BEAR CREEK, you replied that KINGWOOD is closed indefinitely. Do you have information regarding BEAR CREEK? I believe the correct branch name is Katherine Tyra. Thanks!!!

KW now closed and all my

KW now closed and all my holds on books are to go there, is there a way I can change locations for these holds without losing my current waiting? Sure would hate to go to the back of the line for several of them. Thanks for you assistance.

Good question. Yes, we

Good question. Yes, we recommend that you change your pick up location. Go to My Account and click on the Preferences tab to change pick up location.  MAP

Will the Aldine library be

Will the Aldine library be open after labor day for borrowing books? My children are dying to get back to reading, especially since schools are closed for another week.

As it says above, the Aldine

As it says above, the Aldine Library will be open for limited hours this week.

I seen on my login page that

I seen on my login page that Stratford Branch was closed until further notice but on the main screen it says that it will be open. Can you please confirm? Thanks so much in advance.

Stratford Branch Library is

Stratford Branch Library is open 10am - 6pm this week. Sorry for the confusion.

I had (ILL) Interlibrary Loan

I had (ILL) Interlibrary Loan holds at Barbara Bush - will current holds and future ILL items being shipped there be transferred to another library branch or will they be cancelled and returned back to their original out of state libraries?

For those who were unable to

For those who were unable to pick up ILL materials due to library closures, HCPL staff will contact lenders to request loan period extensions. Decisions about extensions are made by individual lending libraries on an item-by-item basis. Harris County Public Library is obligated to abide by them.

If your ILL pick up location is closed for an extended period due to flood damage, you will be notified of the new return location. Please, do not return ILL materials to any location that is closed.

I will hang on to my returns

I will hang on to my returns until further notice--no problem. When will we be able to come pick up holds that are ready? (they are school books--not just for entertainment!) :)

You can return books to any

You can return books to any HCPL location except the four that are closed until further notice: Baldwin Boettcher, Barbara Bush, Katherine Tyra - Bear Creek & Kingwood.

We have extended the hold shelf period—the time in which you have to pick up your materials—to 15 days. The situation with holds is complicated by the fact that many books that were on hold shelves when Harvey hit were damaged and can no longer be circulated. We will do our best to restore your place in the holds queue as fairly as possible given the circumstances. Much of the work to resolve holds issues will need to be done manually, so we ask for your patience.

If your customary pick up location is one of the four branches that will be closed for an extended period, Baldwin Boettcher, Barbara Bush, Katherine Tyra-Bear Creek & Kingwood, we suggest changing your pick up location in the preferences section of My Account to the branch you will be using while your normal is closed. HCPL

If you have a hold at one of

If you have a hold at one of the open libraries, is it allowed to come in and pick it up with self checkout? I was notified just before the storm that it was in and the hold will expire in the next couple of days. Just curious. Will just try again later if not allowed.

Yes, you may pick it up if

Yes, you may pick it up if the branch is open. 

Hi my books I have are

Hi my books I have are checked out from Barbara Bush library. Do I need to return them to a different location to avoid late fees?

Hello, Please do not return

Hello,

Please do not return books to Barbara Bush Branch Library.

We are also asking customers, if it is at all possible, to hold onto materials until Tuesday, September 5 when more branch staff will be able to return to work.

The borrowing periods for all materials due from August 25 - September 1 have been extended to September 14. So, if that is the case with your materials, you have plenty of time.

If you must return materials and road conditons allow it, the nearest library that did not sustain significant flood damage is Northwest Branch Library.

11355 Regency Green Drive
Cypress, TX 77429

 

When should we return books

When should we return books to Barbara Bush? I know everything okay until September 14 but it sounded like that branch won't be open by then. Should we hold on to items until the branch reopens? Thanks.

If you have materials checked

If you have materials checked out from any of the above branches, you can return them to any one of open HCPL branch.

Here is a MAP

Thank you for asking!

Hi, this is a question about

Hi, this is a question about returning books that are not damaged. If our normal library did not sustain damage and there is not sign saying not to return books, can we return books by way of the drop box? Or should we wait until the library reopens to return things? I know that we will not be charged for the overdue books, but I would rather return my inter-library loans and some other items now versus waiting. The books are not in danger at my home as we did not sustain damage, but I did not know if I had to hold them for now or not. I do not know if my location (Freeman) has a sign or not on the drop box, I just wanted to know if I drove by the location and no sign is posted, if I could drop my books off. I understand if they do not want us to drop any off for now, I just did not want to drive over there and drop anything off if I should not do so.

If it is not too

If it is not too inconvenient, please wait until your branch reopens.to return your books. Thank you for asking! 

Thanks for keeping us

Thanks for keeping us updated. Had been concerned- especially for some of your locations.

Please let us know if any

Please let us know if any volunteers are needed for clean-up. My son works at the Baldwin-Boettcher branch, and we would love to help if possible.

We are so gratified by all

We are so gratified by all the offers of help we have received. It's just more evidence of what we have all been seeing on television and in our neighborhoods: an amazing outpouring of the kind of compassion that comes with its sleeves rolled up and a willingness to do what it takes to relieve the suffering.

At this point the County is still assessing damage. We will keep everyone posted as we learn more. 

Thank you!

As soon as you are able to

As soon as you are able to receive volunteers for clean up please let me know. Both my daughters frequent this branch and were devastated to see the picture. They were both set to volunteer as Big Buddies and etc already.

We will. Thank you!

We will. Thank you!