Using TELECIRC

Automated Telephone Circulation System 713-747-4763

Telecirc is an automated telephone library system that offers access to your library account. Telecirc is available 24 hours a day, except when system maintenance is in progress.

Call TELECIRC

To renew items you have checked out.
To hear a list of items you have checked out.
To hear a list of items waiting for you on the library hold shelf.
To cancel titles that are on the hold shelf.
To hear a list of fines and/or fees.
To hear a list of overdue items on your account.

To use TELECIRC:

Dial 713-747-4763.

Following the welcome message: Enter your library card number, followed by the # key.
Telecirc will ask you to select a language: 1 for English, 2 for Spanish
Telecirc will ask you to enter your PIN followed by the # key.
From the menu select the number for the transaction you need:

Press 1 to Renew Titles.
You will be asked to choose:
1--to renew by title, 2--to renew by barcode, 3--to renew all
Renewal may be blocked if more than $25 is owed on the account.
Items without barcodes cannot be renewed through Telecirc.
Titles requested by other customers cannot be renewed.
Interlibrary Loan items cannot be renewed.
Please stay on the line until all items have been renewed.
Telecirc will list the new due dates when the process is completed.

Press 2 to list titles checked out on your account.

Press 3 to list or cancel titles waiting for you at the library.
This option allows you to find out what items/titles are waiting for you and the branch location.

Press 4 to hear current fines.

Press 5 to list your overdue items.

Press # to repeat Options.

Press * to exit.

To use TELECIRC you will need:

1. Your library card number - The 14 digit number on your Library Card which begins with 24028.

2. A PIN (Personal Identification Number) - This is the four-digit number you selected when you received your library card. If you did not request a PIN number, contact one of our branches.**

3. A touch tone phone

**For the protection of your confidential information, the library must require that each customer who receives a PIN provide acceptable identification. If you forget your PIN you may request it in person at the circulation desk or by calling your local branch and providing acceptable identification. You can also obtain your PIN by email .

To Avoid Fines
If for some reason you are unable to reach Telecirc or complete the renewal process, you are still responsible for returning your borrowed library items on time.
For assistance with Telecirc or any renewal process contact any HCPL Branch.  You can also renew online.