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HCPL Toolbar - Frequently Asked Questions

  1. How did you build the toolbar, or what software did you use to build the toolbar?
  2. How much did the software cost?
  3. Do I need to be technically savvy to build a toolbar for my library?
  4. How have your customers responded to the toolbar?
  5. Have you had any problems with the software?
    • There have been a few cases where staff have reported performance decreases when the toolbar was installed on their computers. We have never received one complaint from our customers regarding this however.
    • Software compatibility problems.
      • We noticed a compatibility issue on computers with Adobe Acrobat Reader v7 installed. When viewing a PDF inside of IE ( with our toolbar installed ) there have been reports of IE crashing with attempting to close the browser.
  6. What is your overall satisfaction with the toolbar.
    • We think it's great !