Help - eAudio Help

http://hcpl.lib.overdrive.com/2E130A44-4761-4411-912E-6C51EB0F5C01/10/387/en/Help-Tech-Format25.htm

Due to licensing agreements with the audiobook publishers, eAudio titles cannot be returned early.  Only eBooks (EPUB and PDF) can be returned early at this time.

The publishers’ control what titles are placed in our vendors catalog and in what format they are allowed to be purchased in.

Please be assured that HCPL purchases every eAudio title in the MP3 format first whenever possible. Most of the bigger audiobook publishers do not put their titles in the MP3 format through our vendor. Most choose to only add their titles in the WMA format.

The reasoning behind this, as far as I am aware, is that the MP3 titles do not have as many copyright protections embedded in them. The three largest audiobook publishers, Random House, Books on Tape, and Brilliance, only add their titles as WMA. Again, we will purchase the MP3 format over the WMA format whenever the option is available to us.

If you get an error while attempting to upgrade the security component for the Overdrive Media Console, please go to the following URL in Internet Explorer Only:

http://drmlicense.one.microsoft.com/indivsite

Please note that you will need Active X controls activated to use this page. If the “upgrade” button is grayed out, please look at the top of the window to see if a pop-up was blocked asking you to run the Active X controls.

If there is no pop-up or yellow message bar at the top of the screen and the button is still grayed out, please follow the following steps.

1. Close all open programs.
2. Open the 'Control Panel'.
3. Open 'Folder Options' and select the 'View' tab.
4. Select 'Show hidden files and folders'.
5. Uncheck 'Hide protected operating system files'.
6. In the warning message you receive, click 'Yes'.
7. Click 'OK'.
8. Close the Control Panel.
9. Open “My Computer”
10. Double Click on the “C” drive.
11. Double click on the “Documents and Settings” folder.
12. Double Click “All Users".
13. Right-click the DRM folder and click “Rename”.
14. Type DRM.old.
15. Close all open Windows.
16. Open Internet Explorer Go back to the following website (using Internet Explorer only) to see if the button is now activated.
    http://drmlicense.one.microsoft.com/indivsite
17. If you can click on “Upgrade”, please do so now.
18. After the upgrade process is complete, please attempt to download an eAudio title from our digital catalog homepage at:
    http://hcpl.lib.overdrive.com

Titles in our digital catalog can only be downloaded three times. If you were able to download some, but not all, of the parts to your title and are receiving this error, please attempt to download the remaining parts through the Overdrive Media Console itself.

1. Open the Overdrive Media Console.
2. Select the title you need to finish downloading by left clicking on it one time.
3. Click the download button located towards the top of the Overdrive Media Player.
4. Select the parts that still need to be downloaded and attempt to download them.

If you were not able to get any parts downloaded into the Overdrive Media Console, or if you still experience the error, please fill out the support form so that we can assist you further.

MP3 audiobooks transferred from the Overdrive Media Console are placed in the “music” folder on your iPod, not in the audiobook folder like the WMA audiobooks. You can find the MP3 audiobooks by looking for the title of the book under “album,” or the author of the audiobook under “artist”. If you wish to move the MP3 audiobook from the iTunes Music folder to the specific “audiobooks” folder, please complete the following steps. (Note: If you don't see an “audiobooks” folder in iTunes, go to the “Edit” menu and select "Preferences". On the “General” tab, check the "audiobooks" box.)

1. Connect your iPod to your computer and wait for iTunes to finish synching and backing up the files. If iTunes does not open automatically after connecting your iPod, please open the program.
2. Click on the name of your device to expand your device’s playlist library. If the name of your device is not listed, click on the work “Devices” and see if it shows up.
3. Click on the “Music” icon under your device’s name.
4. Find the name of the audiobook you wish to move.
5. Select all the MP3 parts of the audiobook you wish to move to the “Audiobooks” folder. You may hold down the Ctrl (control) button and click each part to highlight multiple parts.
6. Right click the highlighted group and select "Get Info".
7. A message may pop up saying “Are you sure you want to edit information for multiple items?” Click yes if you have only highlighted the parts of the audiobook. This helps keep them as a group in the “audiobooks” folder.
8. In the new window that pops up, click on the “Options” tab.
9. Under "Options," click in the checkbox next to “Media Kind”.
10. Next, click on the drop down menu for "Media Kind."
11. Change the setting from “Music” to "Audiobooks".
12. Click "OK" on the dialog box.

The audiobook parts move to the "audiobooks" folder. You may now disconnect your iPod from the computer.

In order to listen to the eAudio books, first you will need to download the Overdrive Media Console, which can be downloaded from here:

http://www.overdrive.com/software/omc/

On this page, click “download” now.

If a message pops up asking you if you want to open the file or save, click on "Open".

After the program downloads, click “run” if the option is asked.

After the program installs, there should be an icon on your desktop that looks like a green triangle with four white bubbles around it. This is the desktop shortcut for the Overdrive Media Console. If it is not there, click on "start" and find the program in the programs folder to open it.

After the Overdrive Media Console program opens, locate the button called "Tools" at the top of the program window.

In the drop down menu, select "Windows Media Player Security Upgrade". A window will pop up saying that you need to upgrade security settings for Windows Media Player. Click "Ok" to continue with the upgrade.

After the upgrade installs, Windows Media Player may open. If it does, you can close it.

When finished, attempt to download a title if you have one already checkout.

You can access our digital catalog from here:

http://hcpl.lib.overdrive.com

If you click on "My Digital Account", you will have access to all your checked out titles and hold titles (it may ask you to login with your library card first).

Clicking on "My eBookshelf" will bring up the titles you have checked out. Clicking on "Holds" lists the titles you have on hold.

If you have a title checked out, it should list that title in your "eBookshelf" with a grey button that says "Download" next to it.

The way it should work is that, when you click download, it may ask you if you want to create a folder for the title. Click “yes” to continue.

Another window will open that lists a number of parts. These parts would represent a CD if it was a physical audiobook. Example: If it has 5 parts, it would have 5 CD's. Download all the parts to listen to the entire title.

Once you have selected all the parts to download that you want, the Overdrive Media Console will open and the title will start to download.

On the bottom right of the Overdrive Media Console window, a green or blue bar will show the progress of the download. Each part will download separately.

To play a title, simply double-click on the title in the Overdrive Media Console window and it should start to play.

The error message usually indicates that the temporary license file (.odm file) that initially downloads has expired.

If this file is not opened within OverDrive Media Console within a few hours, it will become invalid. Please check the following and try downloading this audiobook again from your online account.

1. Check that the system time, date, and time zone are correct on your PC. Because of the time sensitive nature of the download, if the time is off by even a few hours, this could cause the error reported.

2. Clear your browser's Temporary Internet Files or cache. This will clear out the previous download attempt.

Internet Explorer 6:
1. In Internet Explorer, go to Tools > Internet Options.
2. On the 'General' tab, in the 'Temporary Internet Files' section, click the 'Delete Files' button.
3. Check the 'Delete all offline content' checkbox.
4. Once completed, please also click the ‘Delete Cookies’ button.
5. Click 'OK'.

Internet Explorer 7:
1. In Internet Explorer, go to Tools > Internet Options.
2. On the 'General' tab, in the Browsing history' section, click the 'Delete' button.
3. Click the 'Delete all’ button at the bottom of this menu.
4. Click 'Yes'.

Internet Explorer 8:
1. In Internet Explorer, go to Tools > Internet Options.
2. On the 'General' tab, in the 'Browsing history' section, click the 'Delete' button.
3. In the Delete Browsing History dialog box, clear all of the check boxes except for 'Temporary Internet Files'.
4. Click 'Delete'.

In Firefox:
1. Delete the title from the OverDrive Media Console.
2. In Firefox, go to Tools > Clear Recent History.
3. Select 'Everything' in the drop down and then click Clear Now.
4. Click 'OK'.

Try downloading this title again from your online account.

To fix this Error, you will need to reset the DRM component that is used to download and play the WMA files.

In Windows XP and Windows 2000:

1. Close all open programs.
2. Open the 'Control Panel'.
3. Open 'Folder Options' and select the 'View' tab.
4. Select 'Show hidden files and folders'.
5. Uncheck 'Hide protected operating system files'.
6. In the warning message you receive, click 'Yes'.
7. Click 'OK'.
8. Close the Control Panel
9. Open “My Computer”
10. Double Click on the “C” drive.
11. Double click on the “Documents and Settings” folder.
12. Double Click “All Users”
13. Right-click the DRM folder and click “Rename”
14. type DRM.old
15. Close all open Windows and open OverDrive Media Console.
16. Go to Tools > Windows Media Player Security Upgrade.
17. Attempt to download an OverDrive Audio Book.

In Windows Vista and Windows 7:

1. Close all open programs.
1. Open the 'Control Panel'.
2. Open 'Folder Options' and select the 'View' tab.
3. Select 'Show hidden files and folders'.
4. Uncheck 'Hide protected operating system files'.
5. In the warning message you receive, click 'Yes'.
6. Click 'OK'.
7. Close the Control Panel
8. Click the Start button. In the 'Start Search' box, paste the following: C:\ProgramData\Microsoft\Windows\DRM
9. Press 'Enter'.
10. Delete ONLY the following 4 files:
• blackbox.bin
• drmstore.hds
• v3ks.bla
• v3ks.sec
11. Close all open Windows and open OverDrive Media Console.
12. Go to Tools > Windows Media Player Security Upgrade.
13. Attempt to download an OverDrive Audio Book.

If the security upgrade will not run from the OverDrive Media Console, the security upgrade may also be run by going to the following site (in Internet Explorer only): http://drmlicense.one.microsoft.com/Indivsite (Please make sure to have Javascript and ActiveX enabled as well.)

If you have not yet downloaded and installed OverDrive Media Console, click here to download OverDrive Media Console: http://www.overdrive.com/software/omc/

If you have installed OverDrive Media Console, you may need to adjust your computer's file associations. File associations tell a computer which program should be used to open a file.

The steps taken to set file associations for the ODM file type vary by operating system.

If you have Windows 7 or Windows Vista…

1. Click on start.
2. Click on Control Panel.
3. Click on Default Programs. If you do not see the default programs icon listed in the control panel, Click on the View by drop down menu arrow, and select (dot) Large items.
4. Click 'Associate a file type or protocol with a program'.
The computer lists the file types used on your system. It can take a few moments for the list to be available.
5. Select 'ODM' and click 'Change Program'.
6. If the OverDrive Media Console is not listed, select 'Browse' and scroll to the OverDrive Media Console folder.
7. Select 'MediaConsole.exe' and click 'Open'.
The OverDrive Media Console should appear as a 'Recommended Program'.
8. Click 'OK'.
Windows reassigns the file association.
9. Click 'Close' to close the 'Default Programs' dialog box.
10. Double-click the ODM file you downloaded to launch the OverDrive Media Console and access the title.

Please note that the initial download is a small file; you download the actual audiobook file(s) from within OverDrive Media Console.

If you have Windows XP, Windows ME, Windows 2000, or Windows 98SE…

1. Open Windows Explorer.
2. Go to Tools > Folder Options > File Types.
The 'Folder Options' dialog box is displayed.
3. In the 'Registered file types' box, find the entry for 'ODM'. Single-click the 'ODM' entry.
The 'ODM' entry is selected.
4. In the 'Details for "ODM" extension' box, click the 'Change' button.
The 'Open With' dialog box is displayed.
5. From the list of programs displayed in the 'Open With' dialog box, select 'OverDrive Media Console'.
6. Click 'OK' to save changes and close the 'Open With' dialog box.
7. Click 'OK' to close the 'Folder Options' dialog box.
8. Double-click the ODM file you downloaded to launch the OverDrive Media Console and access the title.