Help - General Errors

Your device may not be authorized to the same Adobe ID that was used to authorize Adobe Digital Editions. Please follow these steps to re-authorize your device.

  1. Close all open programs.
  2. Connect your device and allow if to finish synching with your computer.
  3. Open the Adobe Digital Editions Program.
  4. Using a Windows Computer, press the following three keys at the same time. CTRL+Shift+E (If you are using a Mac, please press Command+Shift+D)
  5. A window should pop up asking you to select the device you wish to de-authorize.
  6. Select the name of your device in the list and select “de-authorize”
  7. When this is finished, please close the Adobe Digital Editions program.
  8. With your device still connected, open the Adobe Digital Editions program again.
  9. It should now detect your device and ask you to authorize it.
  10. Click “Authorize Device”.
  11. Click the finished button after it is done authorizing.

You should now be able to transfer titles to your device. For help on how to transfer a title to your device, please see the support information located here. (linked to “Transferring to a portable eReader”)

The error message usually indicates that the temporary license file (.odm file) that initially downloads has expired.

If this file is not opened within OverDrive Media Console within a few hours, it will become invalid. Please check the following and try downloading this audiobook again from your online account.

1. Check that the system time, date, and time zone are correct on your PC. Because of the time sensitive nature of the download, if the time is off by even a few hours, this could cause the error reported.

2. Clear your browser's Temporary Internet Files or cache. This will clear out the previous download attempt.

Internet Explorer 6:
1. In Internet Explorer, go to Tools > Internet Options.
2. On the 'General' tab, in the 'Temporary Internet Files' section, click the 'Delete Files' button.
3. Check the 'Delete all offline content' checkbox.
4. Once completed, please also click the ‘Delete Cookies’ button.
5. Click 'OK'.

Internet Explorer 7:
1. In Internet Explorer, go to Tools > Internet Options.
2. On the 'General' tab, in the Browsing history' section, click the 'Delete' button.
3. Click the 'Delete all’ button at the bottom of this menu.
4. Click 'Yes'.

Internet Explorer 8:
1. In Internet Explorer, go to Tools > Internet Options.
2. On the 'General' tab, in the 'Browsing history' section, click the 'Delete' button.
3. In the Delete Browsing History dialog box, clear all of the check boxes except for 'Temporary Internet Files'.
4. Click 'Delete'.

In Firefox:
1. Delete the title from the OverDrive Media Console.
2. In Firefox, go to Tools > Clear Recent History.
3. Select 'Everything' in the drop down and then click Clear Now.
4. Click 'OK'.

Try downloading this title again from your online account.

To fix this Error, you will need to reset the DRM component that is used to download and play the WMA files.

In Windows XP and Windows 2000:

1. Close all open programs.
2. Open the 'Control Panel'.
3. Open 'Folder Options' and select the 'View' tab.
4. Select 'Show hidden files and folders'.
5. Uncheck 'Hide protected operating system files'.
6. In the warning message you receive, click 'Yes'.
7. Click 'OK'.
8. Close the Control Panel
9. Open “My Computer”
10. Double Click on the “C” drive.
11. Double click on the “Documents and Settings” folder.
12. Double Click “All Users”
13. Right-click the DRM folder and click “Rename”
14. type DRM.old
15. Close all open Windows and open OverDrive Media Console.
16. Go to Tools > Windows Media Player Security Upgrade.
17. Attempt to download an OverDrive Audio Book.

In Windows Vista and Windows 7:

1. Close all open programs.
1. Open the 'Control Panel'.
2. Open 'Folder Options' and select the 'View' tab.
3. Select 'Show hidden files and folders'.
4. Uncheck 'Hide protected operating system files'.
5. In the warning message you receive, click 'Yes'.
6. Click 'OK'.
7. Close the Control Panel
8. Click the Start button. In the 'Start Search' box, paste the following: C:\ProgramData\Microsoft\Windows\DRM
9. Press 'Enter'.
10. Delete ONLY the following 4 files:
• blackbox.bin
• drmstore.hds
• v3ks.bla
• v3ks.sec
11. Close all open Windows and open OverDrive Media Console.
12. Go to Tools > Windows Media Player Security Upgrade.
13. Attempt to download an OverDrive Audio Book.

If the security upgrade will not run from the OverDrive Media Console, the security upgrade may also be run by going to the following site (in Internet Explorer only): http://drmlicense.one.microsoft.com/Indivsite (Please make sure to have Javascript and ActiveX enabled as well.)

If you have not yet downloaded and installed OverDrive Media Console, click here to download OverDrive Media Console: http://www.overdrive.com/software/omc/

If you have installed OverDrive Media Console, you may need to adjust your computer's file associations. File associations tell a computer which program should be used to open a file.

The steps taken to set file associations for the ODM file type vary by operating system.

If you have Windows 7 or Windows Vista…

1. Click on start.
2. Click on Control Panel.
3. Click on Default Programs. If you do not see the default programs icon listed in the control panel, Click on the View by drop down menu arrow, and select (dot) Large items.
4. Click 'Associate a file type or protocol with a program'.
The computer lists the file types used on your system. It can take a few moments for the list to be available.
5. Select 'ODM' and click 'Change Program'.
6. If the OverDrive Media Console is not listed, select 'Browse' and scroll to the OverDrive Media Console folder.
7. Select 'MediaConsole.exe' and click 'Open'.
The OverDrive Media Console should appear as a 'Recommended Program'.
8. Click 'OK'.
Windows reassigns the file association.
9. Click 'Close' to close the 'Default Programs' dialog box.
10. Double-click the ODM file you downloaded to launch the OverDrive Media Console and access the title.

Please note that the initial download is a small file; you download the actual audiobook file(s) from within OverDrive Media Console.

If you have Windows XP, Windows ME, Windows 2000, or Windows 98SE…

1. Open Windows Explorer.
2. Go to Tools > Folder Options > File Types.
The 'Folder Options' dialog box is displayed.
3. In the 'Registered file types' box, find the entry for 'ODM'. Single-click the 'ODM' entry.
The 'ODM' entry is selected.
4. In the 'Details for "ODM" extension' box, click the 'Change' button.
The 'Open With' dialog box is displayed.
5. From the list of programs displayed in the 'Open With' dialog box, select 'OverDrive Media Console'.
6. Click 'OK' to save changes and close the 'Open With' dialog box.
7. Click 'OK' to close the 'Folder Options' dialog box.
8. Double-click the ODM file you downloaded to launch the OverDrive Media Console and access the title.