Digital Media Support

In order to facilitate troubleshooting, please include as much of the following, as is applicable.  The data in this support form may need to be shared with the vendor for support purposes.


Please include a phone number if you prefer us to call you.


E.g. Overdrive Media Console or Adobe Digital Editions 1.7.2.  This information can typically be found under Help > About.

E.g. Windows Vista, Windows XP, Windows 98 SE

E.g. Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.

Please include as much detail as possible.

E.g. Apple iPod Classic, Creative Zen Stone, SanDisk Sansa c140

If you have screen shots of error messages, please check yes and send them by email to

This question is for testing whether you are a human visitor and to prevent automated spam submissions.