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If you have questions about the library, your account or library materials, you are in the right place. Welcome to Help Center where you will find answers to your most frequently asked questions.

I have a question about

Library Cards
Everything you need to know about HCPL library cards.

What HCPL Library Card is right for you? Find out here

  • The Knowledge Card
  • iKnow Digital Access Card
  • Library Cards for Active Duty Military Personnel
  • Texshare Card
  • Kids Know It Card
My Account
Frequently asked questions about updating your account information, email notifications & PIN

Frequently Asked Questions: My Account

  • Update my account
  • Email notifications
  • PINs


Frequently asked questions about borrowing materials, fees, renewing materials and hold requests
Digital Media
From eBooks to streaming video, here is what you need to know about HCPL's digital media collection and how to use it.

Frequently Asked Questions: Digital Media

  • Digital Media Page
  • Digital Media Support
  • Digital Media FAQ
  • The HCPL App
Interlibrary Loan
When HCPL does not own the item you need. Interlibrary Loan may be the answer.
Our Collection
FAQs about what you see on our shelves and what you do not see, as well as book donations, suggestions and more.

Frequently Asked Questions: Our Collection

  • Purchase suggestions
  • Book donations
  • Materials in languages other than English
Summer Reading Program
Frequently asked questions about our annual celebration of the fun of reading for all ages.

Frequently Asked Questions: Summer Reading Program

  • Signing up for Summer Reading
  • Using Beanstack
  • Earning prizes
Frequently asked questions about our vast collection of online research resources.

Still have questions?

Ask Us
You now have 3 ways to connect with an HCPL information professional