When most people think of libraries, they think of books and computers and storytimes. At HCPL, we think of people: all the people it takes to select and order, catalog and process the books that go on the shelves; the people who service and maintain the computers and the network they run on, all the people who plan and organize and perform those storytimes; and, of course, we think of all the people who count on us to keep all those services, and many more, coming. Harris County Public Library is about all the materials and services you expect from your library, but first and foremost, HCPL is about people--the power of human connection and communication.
At HCPL We C.A.R.E. about our customers and strive to provide:
C - Comfortable and Clean Libraries
- Well maintained buildings and equipment
- Comfortable furniture
- Good lighting and signage
A - Attention to Your Needs
- Friendly staff
- Timely answers and referrals
- Respect for your privacy
- Suggestions are always welcome
R - Reliable Resources in a Variety of Formats
- Up-to-date collections
- The 24/7 HCPL eBranch website
- Technology-enhanced services
E - Exceptional Library Services
- Well trained and knowledgeable staff
- One-on-one circulation and information assistance
- Community-inspired programs and displays
I am Harris County Public Library’s Executive Director with oversight of 26 branch libraries in unincorporated Harris County. Prior to coming to HCPL in 2014, I was Chief of Branches for San Francisco Public Library, and an Administrative Manager and Children’s Librarian with Houston Public Library. I have attended the Brookings Institute for Public Leadership and the TLA Tall Texans Leadership Institute. I was recognized by the Urban Library Council (ULC) as an Operations Service Innovator and was awarded the ULC Joey Rogers Leadership Award in recognition of contributions as a public library leader. I currently serve as the Literacy Representative of the Executive Board for the Gulf Coast Workforce Solutions Board, as a member of the TexShare Advisory Board for the Texas State Library and Archive Commission, on the advisory board for The University of North Texas - Information School. I formerly served as a member of the Executive Board for the Houston Center for Literacy, and the Early Matters Houston Coalition. I am currently Treasurer for the Texas Library Association.
Division Director - Branch Administrative Services
In my role at HCPL, I provide guidance, motivation, direction, and leadership to the managers and staff of 25 branch libraries, as well as overseeing the maintenance and renovation of branch facilities. I have extensive experience in the development and implementation of library services, and in working with a diverse staff to create community-focused programs. I am passionate about public libraries and believe wholeheartedly in their mission to provide free and open access to a broad range of materials and services to people of all ages, backgrounds, and walks of life. I believe every customer is important, and have led the development of HCPL’s Red Carpet Roll Out!, an ongoing customer service training program for all HCPL staff. In my opinion, public libraries are unifying institutions for communities and should serve as advocates for the people. In my off time, I love spending time with my children, reading the classics, especially mysteries, and singing in choirs.
Division Director - Financial Services
I have worked in public service for more than 30 years. I am responsible for managing the overall library budget including general, grant and gift funds; as well as overseeing purchasing, payable and asset management activities. HCPL takes its responsibility to the taxpayers of Harris County seriously. I continue to focus our efforts on increasing efficiencies throughout the system, and am proud of my role steering the library through the lean budget years following the financial crisis of 2008 during which HCPL branches were able to continue to provide the materials and programs that our customers needed most while at the same time laying the foundations for expanding beyond traditional library services like our growing roster of Innovation Labs and maker programs. My favorite outdoor pursuit is fly fishing, but I do enjoy a good Nelson DeMille or James Patterson thriller when the fish aren’t biting.
Division Director - Programs, Partnerships & Outreach
I have been a librarian for over 25 years and have held a variety of positions. I now lead HCPL’s Programs, Partnerships, and Outreach team. Our role is to provide administrative support for HCPL’s education and enrichment programming both in our branch libraries and out in the community. We also handle marketing and communications for the HCPL system. The most rewarding aspect of my job is working with people to improve lives and strengthen communities. I am very proud of the work we do with our partners to provide a wide range of literacy initiatives to benefit the people of Harris County. I spend a lot of time thinking about great new things the library could do, but I also love dogs of all sorts, going to the theater and movies, and I am a voracious reader, particularly of fiction and memoirs. I am a book club regular and am happy to give recommendations (Just ask!).
Division Director - Information Technology
I have worked with libraries for over 15 years. Since coming to HCPL in 2014, I have developed a team of IT professionals who are knowledgeable and motivated to support the library and its customers in all their endeavors. I have also spearheaded several major information technology upgrades at HCPL. With the help of federal E-Rate Modernization Order funds, we upgraded to highspeed broadband at all 26 branch libraries (increasing from approximately 600 MB to 5 GB) which also allowed us to offer free in-library WiFi service at all branches. Additionally, by listening to our patrons, we came to understand that the ways they were allowed use library technology and the ways they needed and wanted to use it were very different. So, through a series of innovative solutions my team was able to let customers unleash their creativity and inventiveness by giving them greatly expanded permissions on all public computers without compromising overall information security. My favorite book is The Hitchhiker’s Guide to the Galaxy by Douglas Adams.
Division Director - Collections & Technical Services
I joined Harris County Public Library in 2016. I lead the team that works, primarily behind the scenes, to select, acquire, catalog, label, deliver, and support the circulation of all the materials you find on the shelves of your neighborhood branch library and online in our digital media collection. I am passionate about increasing return on investment for the taxpayers of Harris County and about providing excellent customer service for the library with continuous improvements to our processes and workflows. When I’m not at work, I like to read and listen to audiobooks. I particularly love science fiction and fantasy novels, especially those by my favorite author, Brandon Sanderson.
Division Director - Human Resources & Legislative Liaison
My role at HCPL includes talent acquisition, training, organizational development, risk management, diversity, compliance, employee engagement, and organizational culture. I also act as Legislative Liaison for Harris County, working in partnership with legislators at the federal, state, and local levels on issues and bills that impact industries throughout the area. Prior to joining the library, I served in senior leadership roles with Fortune 500 companies, where I helped transform human resources into a strategic business function. I am a public servant at heart and have served on numerous boards to improve and enrich the lives of those living with special needs and their families.
Our administrative staff are located at 5749 South Loop East Houston, TX 77033. If you'd like to reach our leadership team, please call 713-274-6600 or email firstname.lastname@example.org
Harris County Public Library provides information and resources to enrich lives and strengthen communities through innovative services within and beyond our walls.
Your pathway to knowledge.
Star Values: Our Pathway to Team Excellence
All employees are expected to role-model the behaviors of our Star Values.
We are committed to these core values:
Creativity and Innovation
A team member plans a successful program and then shares resources with peers throughout the system.
A team member comes up with a social media challenge that benefits the community, fellow team members, or HCPL as a whole.
Team members take turns choosing and decorating monthly displays.
Managers hold regular team meetings, sharing branch and system information. Team members who cannot attend meetings are given written or recorded minutes.
When uncertain of a procedure or policy, team members are encouraged to ask a co-worker or supervisor for clarification. Managers create an "open door" atmosphere, welcoming suggestions, and discussions.
Team members share feedback from customers.
Team members create vibrant displays celebrating cultural heritage months.
Team members are knowledgeable of the traditions of both the communities they serve and their co-workers.
Team members are well informed about the diversity of library collections and can make recommendations for a variety of customers.
Team members apply policies for holds, renewals, and due dates to their own as well as customers' accounts.
Team members work collaboratively, sharing the workload fairly.
Team members practice good stewardship, using supplies and resources wisely.
All Team members are invited to collaborate on an art project or display.
Team members celebrate birthdays, get together for lunch after meetings, or invite nearby branches or departments to share in a potluck meal.
Team members dress in costume in support of programs and events.
Our interactions will be characterized by:
Team members work well together and are courteous, polite and non-confrontational with each other.
Team members arrive at work on time.
Team members are nonjudgmental of each other's values and belief systems.
Team members share their enthusiasm for HCPL programs and collections with co-workers and customers.
Team members acknowledge, encourage, and support each other, creating a positive work environment.
Team members photograph successful events and post pictures.
Suggestions from team members are welcomed.
Team members respect the cultural diversity of co-workers.
Team members give new policies and procedures a fair try, without prejudging.
Team members are willing to trade schedules and work duties as needed, including substituting at other locations.
When a team member is out on sick leave or vacation, other well-trained team members pitch in to cover their job duties.
When a team member cannot help a customer solve a problem, another team member or resource is consulted.
When we disagree, we will:
To facilitate mutual understanding, a team member restates, in their own words, what they have heard a co-worker say, even when their opinions differ.
Team members should always assume positive intent in their interactions with co-workers, customers, and leaders.
Team members exercise emotional intelligence when discussing differences.
Team members strive towards compromise and consensus when discussing divisive issues.
Team members brief their co-workers as soon as possible about customer service problems or complaints which are likely to re-occur.
Be A Good Team Member
Team members discuss hot button issues at a future time when emotions have cooled.
Team members maintain an awareness of their body language, avoiding gestures such as sarcastically rolling the eyes or defensively crossing the arms.
Team members do not discuss their differences publicly.
2018 In Review
1,706,396 library card holders
7,574,231 physical items borrowed
2,068,630 digital items borrowed
647,243 PC sessions in libraries
360,450 Mobile WiFi Sessions
3,426,600 people entered our libraries
11,522 meeting & study spaces booked PER MONTH
3,301 passport applications processed
316,857 people attended 14,484 inspirational & educational programs
12,374 people attended 3,236 technology training sessions
1,353 citizenship students
7,919 adult ESL students
249 adults received Basic education tutoring
445 adults & children participated in Book Buddies
Learn more about the rules & policies for using your library's equipment, services, and facilities by following the link below.