3 Ways to Get Your Questions Answered
Now, you have three ways to connect with an HCPL information professional: Chat, Email, and 1 on 1 Online.
- For basic reference or questions about library accounts and services, Ask a Librarian on chat or email
- If you need more in-depth assistance with your research, schedule a 30-minute, 1 on 1 Online meeting.
1 on 1 Online: Personalized Service Online
With the new 1 on 1 Online service, you will receive the same friendly, personalized customer service you have come to expect at your HCPL branch location, but online and at your convenience. Get help with finding books and movies you will love, your library account, and basic technology questions, as well as research guidance for business & finance, genealogy, job search, legal resources, and more!
It’s free, it’s easy, and you don’t even need a library card! (though we will be happy to help with that, too!)
- HCPL's 1 on 1 Online will be happy to help you find answers to your questions. We cannot, however, provide legal, medical, or financial advice, proofread documents nor offer personal opinions.
- 1 on 1 Online meetings will be recorded for quality assurance.