Back to top

TOP

Listen up or lose out : how to avoid miscommunication, improve relationships, and get more done faster

Robert Bolton and Dorothy Grover Bolton.
Summary
Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications. Step by step, the book breaks down listening into a set of learnable skills, explaining how to: avoid the urge to criticize, question, or advise; focus on the speaker's point of view; ask the right questions, in the right order; restate the speaker's key points and keep the conversation moving; read people's feelings and reflect them back; and find solutions together.

Availability by Location

HCPL Spring Branch
Not Available
Shelf Location
HCPL Nonfiction
Item ID
34028099830292
Call Number
658.45 Bol
Status

Additional Info

Details

Holds
Publication Year
2018
ISBN
9780814432013
0814432018
Description
xviii, 268 pages :
Added Authors